ORDERING

Please take all precautions when purchasing your equipment or supplies. We offer advice to you based on your representation. We do not guarantee sizing or application. We recommend that you get local advice and be sure prior to your purchase.You will receive an email confirmation and a copy of your order. Please note, your order will be processed the following business day. It is your responsibility to be sure your order is placed properly and you or a representative of our company ordered the correct equipment and supplies. If something is incorrect you must notify us within 24 hours. If your order has shipped or been picked up you will be responsible for all costs associated with correcting your order.

PAYMENT

We accept Mastercard, Visa, Discover, American Express, PayPal, Affirm Financing, Wire Transfer, Cashiers Check, Money Order and Cash.

SALES TAX

Budget Heating is required by State Law to collect and remit sales tax at the % rate defined by the State and Local Governments. Currently and subject to change Budget Heating only collects and remits sales tax in the States of: AL, AR, AZ, CA, CO, FL, GA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MO, NV, NJ, NM, NC, OH, OK, PA, SC, TN, TX, VA, WA, WV, WY. This is subject to change at any point in time with or without advanced notice, based on the constantly evolving rules governing eCommerce sales and tax collection requirements. In States that Budget Heating does not collect and remit sales tax it is your responsibility as the customer to report as Use Tax. The % rate Budget Heating collects and remits is a combination of the State % + County %. Please Note: In order to for Budget Heating to accept a Tax Exempt Certificate we must have a copy of your certificate on hand for the current tax year and the form of payment must match the business name or personal name listed on the Tax Exempt Certificate in order to be considered valid and accepted prior to tax being removed. If Budget Heating and Air fails to receive a valid tax certificate prior to your order shipping we will not refund sales tax. If an order is shipping international Budget Heating cannot and will not remove or refund sales tax until provided with proof that the order has left the USA. This can be provided in the form of a Bill of Lading or Shipment Manifest. We will not refund sales tax paid if this proof of international shipment is received after order ships from date of Budget Heating shipment of order to Freight Forwarder or Exportation Company.

Budget Heating & Air Conditioning, Inc. uses a 3rd Party Software integrated into our website to collect and remit tax to the States. Every State has different requirements as to how the % is determined and what is and is not taxable. This is constantly evolving and outside of Budget Heating & Air Conditionings control. If you believe your address calculated the wrong tax rate please email [email protected] and we can check this for you with our software.

Why Is Budget Heating & Air Conditioning Collecting Tax In My State If There Is No Storefront Here? Please read this article which discusses the impact of the Supreme Court Case South Dakota vs. Wayfair.

CANCELLATIONS

We DO NOT ACCEPT VERBAL order cancellations. All Cancellation requests must be received in writing to [email protected]. Any verbal request will not be honored.

If your order has not shipped or been picked up, we will refund 100% of your payment if paid by cash, money order, or cashiers check.

If your order has not shipped or been picked up, we will refund 97% of your payment if paid by credit card, debit card, PayPal, or Affirm. Any additional fees charged by our suppliers such as restocking or inbound freight costs to receive the goods will not be refunded in the event of cancellation.

If your order has been shipped or been picked up and you have not unpacked or opened your order, we will refund 90% less any shipping charges incurred to and from your destination.

If you have received your order and opened it, and it cannot be returned in the original condition as shipped, we will refund upon receipt and inspection an amount that is fair and equitable to both parties.

We cannot accept the return of used or installed equipment or parts.

SHIPPING


After payment is received, your order will be processed within 2-3 business days. Your order will be shipped by the following means. If the order is over 100 pounds we will ship on a trucking line strapped to a pallet and shrink wrapped for safety of your order. Please allow 7 to 10 days to arrive. Items under 100 pounds will be sent UPS or FedEx please allow 5 days to arrive.

It is our company and the trucking company’s policy to tell you to allow 7 to 10 days for delivery, but in most cases it will arrive sooner. The trucking company will not be able to tell you where the shipment is in transit, so please do not call and ask. In the unlikely event your shipment is late contact our office at 813-885-7999.

If your shipment is going to a business address, a semi truck has to be able to gain access to the business, it must have a loading dock and it cannot be in a residential area or a terminal address. You will be responsible for any additional charges if misinformation is given.

If your shipment is going to the trucking company distribution center, they will call you when shipment arrives. Your system in most cases will fit in a small pickup truck, SUV or van.

If your shipment is going to a residential address, it is vital that you or your authorized representative are present when the shipment arrives. The trucking company will call you before delivery to setup an appointment window to deliver curbside. Please note, because every shipping terminal does not have smaller trucks available, some restrictions may apply to residential deliveries. Below are just an example of the most common potential delivery restrictions. Other restrictions may still apply. Please contact us at 813-885-7999 if any of these are applicable to you.
1. Gravel or dirt roads leading up to address
2. Low hanging power lines
3. Dead End streets or long drives where a 48' to 53' truck is unable to turnaround to exit
4. Gated communities
5. Some rural addresses
6. Addresses directly off a major road or highway where stopping could be deemed hazardous or illegal

Budget Heating makes every effort to choose the best trucking company for your area and delivery type, however ultimately if a final destination delivery is deemed not possible by the trucking company, the customer may be required to make arrangements to meet the truck or pickup at the trucking company terminal. If this occurs please contact Budget so we can reimburse the residential portion of your shipping fees.

Regardless which type of shipping you chose, it is important that you open or remove the box and inspect all equipment pieces you purchased from us. Budget takes every precaution to package your items properly for shipment. It is possible that small dents or dings to the cabinets could be found. In this situation you should notate the damage on the trucking company delivery receipt and accept the shipment. Minor flaws are cosmetic and do not effect the operation of the system or warranty. In the event that major damage is evident, BE SURE to notate the damage on the trucking company delivery receipt and refuse the shipment.

In the unlikely event your order is damaged or items are missing and you have properly notated on the trucking company delivery receipt, the items will be reshipped to you as soon as possible at no additional charge.A damaged shipment is not grounds for cancelling your order.It is Budget Heating’s policy to reship your replacement item(s) provided you have properly notated the damage or missing items as outlined above.If you do not want to wait for your replacement, you will be subject to the cancellation policy.

IMPORTANT READ THE BELOW STATEMENT:

IF YOU OR YOUR AUTHORIZED REPRESENTATIVE ACCEPTS THE DELIVERY WITHOUT NOTATING DAMAGE OR MISSING ITEMS ON THE TRUCKING COMPANY DELIVERY RECEIPT AND DAMAGE OR MISSING ITEMS ARE FOUND AFTER THE DRIVER LEAVES, BUDGET WILL NOT BE ABLE TO FILE A CLAIM ON YOUR BEHALF. WE WILL HELP TO PROVIDE YOU WITH THE NECESSARY DOCUMENTS, HOWEVER YOU WILL HAVE TO FILE THE CLAIM DIRECTLY WITH THE TRUCKING COMPANY. IT IS CONSIDERED A CONCEALED DAMAGE CLAIM, AND BUDGET HEATING CANNOT GUARANTEE AN OUTCOME OF THE CLAIM OR PROMISE ANY MONETARY COMPENSATION.


ACCEPTANCE


It is your responsibility to thoroughly inspect your shipment to be sure it is complete and correct.

If your order is incorrect, damaged, or missing any items we must be notified within 48 hours, otherwise your purchase will be deemed completed.

If your order is accepted and signed for, it is deemed as correct. If you find afterwards that your order is incorrect, you will be responsible for inbound and outbound freight to correct the order.


INSTALLATION


We recommend and strongly encourage you to have the system installed by a knowledgeable professional. Regardless of who installs your equipment it must be charged and started by a licensed company or individual.

It is your responsibility to be sure your equipment and supplies purchased from Budget Heating conform to local, state, federal, or Canadian codes. All installations must follow EPA regulations governing handling of refrigerant. Budget assumes no liability associated with the installation of your equipment.


RETURNS

Budget Heating & Air Conditioning, Inc. will accept returns of equipment, supplies and parts if returned within 30 days of purchase. Subject to the following conditions:

• Items must be returned in original new condition (inclusive of all packaging materials and manuals) at purchaser’s expense for freight
• We do not accept returns for electrical parts
• Items must be received before refund is issued
• We will not accept returns of used or installed equipment or parts
• A 10% restocking fee will be assessed for the amount of returned items.
• If the item or items returned were shipped the cost of the freight will be deducted from your refund

Budget Heating & Air Conditioning will not accept return requests after 30 days from original date of purchase.

WARRANTY


All manufacturers warranties apply based on brand and equipment. Budget offers no labor warranty, as we are not installing your equipment. Your local contractor should supply you a labor warranty. Your local HVAC company can replace any parts under warranty. Budget will handle the parts exchange for you, a small processing fee may apply plus UPS or FedEx charges. You may also choose to have your local HVAC company process the warranty directly with the manufacturer of the equipment, your warranty is through the manufacturer NOT Budget Heating and Air Conditioning, Inc, however we will assist.

EXPEDITED PARTS WARRANTY

As a courtesy Budget Heating & Air will allow a customer to pay for the actual cost of the replacement part and send out to the customer prior to receiving the defective part back.

Please note: We have to charge this fee, because Budget Heating and Air must purchase the part at warranty cost and we do not receive credit from the manufacturer until we return the defective part to them. We must charge the upfront fee to cover our costs in the event you fail to return or return the part late, past the 20 day warranty window at which point it becomes a non-refundable order. Assuming the defective part is received back prior to the 20 day deadline, a credit will be issued for the cost of the part paid up front on the outbound warranty replacement order.

PLEASE NOTE: IT IS EXTREMELY IMPORTANT THAT BUDGET HEATING & AIR RECEIVES YOUR DEFECTIVE PART WITHIN 20 DAYS FROM THE DELIVERY DATE OF THE NEW PART. IF THE DEFECTIVE PART IS NOT RECEIVED BACK AT BUDGET WITHIN 20 DAYS FROM THE DELIVERY DATE OF THE NEW PART, YOU WILL NOT RECEIVE CREDIT FOR THE WARRANTY PART DEPOSIT PAID ON THE OUTBOUND WARRANTY ORDER. IT BECOMES NON-REFUNDABLE AS WE CANNOT RETURN TO THE MANUFACTURER FOR CREDIT AFTER THIS TIME. FOR DATE DETERMINATION WE WILL USE THE PARCEL CARRIER (ex: UPS, FEDEX, USPS, etc.) TRACKING NUMBER AND PROOF OF DELIVERY RECEIPTS.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Budget Heating & Air Conditioning Inc.. The collective work includes works that are licensed to Budget Heating & Air Conditioning Inc.. Copyright 2003, Budget Heating & Air Conditioning Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Budget Heating & Air Conditioning Inc. or purchasing Budget Heating & Air Conditioning Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Budget Heating & Air Conditioning Inc. or to purchase Budget Heating & Air Conditioning Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Budget Heating & Air Conditioning Inc.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks

All trademarks, service marks and trade names of Budget Heating & Air Conditioning Inc. used in the site are trademarks or registered trademarks of Budget Heating & Air Conditioning Inc.


Web Site Disclaimer

Budget Heating & Air Conditioning Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected.

Limitation of Liability

Budget Heating & Air Conditioning Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Budget Heating & Air Conditioning Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors

In the event that a Budget Heating & Air Conditioning Inc. product is mistakenly listed at an incorrect price, Budget Heating & Air Conditioning Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Budget Heating & Air Conditioning Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Budget Heating & Air Conditioning Inc. shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Budget Heating & Air Conditioning Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice

Budget Heating & Air Conditioning Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Budget Heating & Air Conditioning Inc..


Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of Florida, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Budget Heating & Air Conditioning Inc. products) shall be in the state or federal courts located in Hillsborough County, Florida. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Budget Heating & Air Conditioning Inc. products) must be commenced within one (1) year after the claim or cause of action arises. Budget Heating & Air Conditioning Inc.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Budget Heating & Air Conditioning Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Budget Heating & Air Conditioning Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer

Budget Heating & Air Conditioning Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Budget Heating & Air Conditioning Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Budget Heating & Air Conditioning Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Budget Heating & Air Conditioning Inc. in its sole discretion.


Indemnification

You agree to indemnify, defend, and hold harmless Budget Heating & Air Conditioning Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links

In an attempt to provide increased value to our visitors, Budget Heating & Air Conditioning Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Budget Heating & Air Conditioning Inc., Budget Heating & Air Conditioning Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Budget Heating & Air Conditioning Inc.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Budget Heating & Air Conditioning Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).